How can we help you?

Solution:

• Open WhatsApp on your phone
• Go to Settings > Linked Devices
• Check if WH Connect session is still active
• If not, go to your WH Connect dashboard and click "Reconnect"
• Scan the new QR code — you'll be back online in seconds

Solution:

• Verify your device is connected (green status in dashboard)
• Check your phone has internet access
• Make sure WhatsApp is not logged out on your phone
• Check if the recipient's number is formatted correctly (include country code)
• If the issue persists, try disconnecting and reconnecting via QR code

Solution:

• Refresh the page and try again
• Clear your browser cache
• Make sure you're using a supported browser (Chrome, Firefox, Edge, Safari)
• Check if you've reached your device limit (Starter plan: 1 device)
• Contact support if the issue continues

Solution:

• Check your phone's internet connection
• Ensure WhatsApp is not in battery saver / restricted mode
• Keep WhatsApp open in the background on your phone
• If using Wi-Fi, ensure it's stable
• Delays over 30 seconds may indicate a phone connectivity issue

Solution:

• Verify the workflow is active and published
• Check that the WhatsApp action step has the correct device selected
• Ensure the contact has a valid phone number with country code
• Test the workflow manually with a single contact first
• Check the WH Connect dashboard for any error logs